Software Support

PHP Live! Knowledge Base
Frequently Asked Questions
  • How can I upload files or how do I enable file upload for visitors and operators?
  • I'm a developer and want to know if I can use PHP Live! on all of my client's websites?
  • Is software support available? If so, for how long?
  • When the chat session ends, visitors can leave a comment. Where can I view the comments?
  • Can I change the PHP Live! logo so that it matches my website?
  • Does PHP Live! use any type of PHP framework?
  • What are the server specs for the Self-Hosted Solution?
  • What areas of the software is translated?
  • Does PHP Live! include spell check?
  • Cookies set by the PHP Live! system for the visitor chat area
  • Will the On Demand accounts receive free upgrades and support?
  • Can I deploy PHP Live! on multiple websites I own and operate?
  • How do I login to the PHP Live! system? My login information is not working.
  • Is the Download solution a complete standalone system with all data on my server?
  • Is there a trial version I can download and install on my server?
  • Is there a reseller plan or a reseller discount?
  • Can I remove the PHP Live! link back from the visitor chat window?
  • Is PHP Live! compatible with PHP 7?
  • Is PHP Live! GDPR ready?
  • Can I provide a live chat service to my clients with my purchased copy of PHP Live!?
  • Client Forum
    Title Created
    Re: Add additional file format for the upload
    Hi, While this feature suggestion is being reviewed, for the time bei...
    May 5, 2021
    Bot Integration while PHPLive Agents Off Line
    Since PHP LIve does not have the ability to add bots in the near futur...
    May 5, 2021
    Re: Missed Chat
    Hi, To confirm, you are looking for a feature that displays all depar...
    May 3, 2021
    Missed Chat
    Hi is there a way to have it when someone either dosnt chat to someone...
    May 2, 2021
    Re: Email Transcripts
    Hi, At this time, the email address of the operator/department and th...
    May 1, 2021
    Re: Email Transcripts
    HI support, In the transcript, one can see the email id of the agent ...
    May 1, 2021
    Re: Operator and winapp translatation
    Hi, Only the operators interact with the chat console. Your customer...
    Apr 21, 2021
    Operator and winapp translatation
    Would like to see that the chat operator module and the winapp module ...
    Apr 21, 2021
    PHP Live! v.4.8.10 BETA
    Hi, For the upcoming version v.4.8.10, there will be a BETA download ...
    Apr 15, 2021
    PHP Live! Proprietary Mobile App vs. Slack Integration
    Hi, For those that have upgraded your PHP Live! system to v.4.8 or gr...
    Apr 12, 2021
    PHP Live! v.4.8.7 Setup Admin Interface Update
    Hi, There has been reports the v.4.8.7 menu items are difficult to re...
    Apr 8, 2021
    Lock Down PHP Live! Operator to IP Addresses
    I would like to request a feature to lock down the PHP Live operator l...
    Mar 25, 2021
    • Live Chat
      Live chat is available M-F 9am-5pm (MST).
      Click for live chat.
    • Phone
      Phone support is available for clients.
    • Email
      Email support is available 24x7 but response times may vary after business hours. Business hours are M-F 9am-5pm (MST)
      tech@phplivesupport.com