Software Support

PHP Live! Knowledge Base
Frequently Asked Questions
  • How can I upload files or how do I enable file upload for visitors and operators?
  • I'm a developer and want to know if I can use PHP Live! on all of my client's websites?
  • Is software support available? If so, for how long?
  • When the chat session ends, visitors can leave a comment. Where can I view the comments?
  • Can I change the PHP Live! logo so that it matches my website?
  • Does PHP Live! use any type of PHP framework?
  • What are the server specs for the Self-Hosted Solution?
  • What areas of the software is translated?
  • Does PHP Live! include spell check?
  • Cookies set by the PHP Live! system for the visitor chat area
  • Will the On Demand accounts receive free upgrades and support?
  • Can I deploy PHP Live! on multiple websites I own and operate?
  • How do I login to the PHP Live! system? My login information is not working.
  • Is the Download solution a complete standalone system with all data on my server?
  • Is there a trial version I can download and install on my server?
  • Is there a reseller plan or a reseller discount?
  • Can I remove the PHP Live! link back from the visitor chat window?
  • Is PHP Live! compatible with PHP 7?
  • Is PHP Live! GDPR ready?
  • Can I provide a live chat service to my clients with my purchased copy of PHP Live!?
  • Client Forum
    Title Created
    Add function for operators to recall their message within x seconds
    Hello, would it be possible to add a function for operators, which gi...
    Jul 28, 2021
    v.4.9 (build 6) htaccess included
    Hi, Build 6 simply includes the "htaccess" file that contains the nec...
    Jul 12, 2021
    v.4.9 (build 5) extra HTML format removed from emails
    Hi, The v.4.9 included a formatted HTML style for emails that are sen...
    Jul 12, 2021
    Re: Error 1401: Invalid response received. v4.9
    Hi, PHP Live! build 4 is available to download. The additional secur...
    Jul 8, 2021
    Re: Error 1401: Invalid response received. v4.9
    Hi, Chromium on Linux may be different than standard modern browsers ...
    Jul 8, 2021
    Re: Error 1401: Invalid response received. v4.9
    The issue appears to be related to Chromium and Linux. Moving to Chr...
    Jul 8, 2021
    Re: Error 1401: Invalid response received. v4.9
    Hi, By the way, the operator console 1401 security error can be adjus...
    Jul 7, 2021
    Re: Error 1401: Invalid response received. v4.9
    Hi, The v.4.9 has a new security feature for operator sessions. That...
    Jul 6, 2021
    Error 1401: Invalid response received. v4.9
    In version 4.9 build 3 the following error is appearing off an on when...
    Jul 6, 2021
    v.4.9 (build 3) - improvements
    Hi, The v.4.9 current build is 3. There has been interface improveme...
    Jul 5, 2021
    PHP Live! v.4.9 - July 5th Official Release Date
    Hi, The new version v.4.9 release date has been updated to: July 5th...
    Jun 30, 2021
    Re: Wrong date Operator Message Board
    Hi, Thank you for the report. After looking into this further, the t...
    Jun 24, 2021
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    • Email
      Email support is available 24x7 but response times may vary after business hours. Business hours are M-F 9am-5pm (MST)
      tech@phplivesupport.com