Software Support

Frequently Asked Questions
  • How can I upload files or how do I enable file upload for visitors and operators?
  • Is software support available? If so, for how long?
  • When the chat session ends, visitors can leave a comment. Where can I view the comments?
  • Can I change the PHP Live! logo so that it matches my website?
  • Does PHP Live! use any type of PHP framework?
  • What are the server specs for the Self-Hosted Solution?
  • What areas of the software is translated?
  • Does PHP Live! include spell check?
  • Will the On Demand accounts receive free upgrades and support?
  • Cookies set by the PHP Live! system for the visitor chat area
  • Is the Download solution a complete standalone system with all data on my server?
  • How do I login to the PHP Live! system? My login information is not working.
  • Is there a trial version I can download and install on my server?
  • Is there a reseller plan or a reseller discount?
  • Can I deploy PHP Live! on multiple websites I own and operate?
  • Can I remove the PHP Live! link back from the visitor chat window?
  • I'm a developer and want to know if I can use PHP Live! on all of my client's websites?
  • Is PHP Live! compatible with PHP 7?
  • Can I provide a live chat service to my clients with my purchased copy of PHP Live!?
  • Is PHP Live! GDPR ready?
  • Client Forum
    Title Created
    Re: Live monitoring on mobile (Active Chats)
    thank you for the reply, if would be nice to be able to monitor and w...
    Sep 10, 2020
    Multiple chat icons
    Hi, To understand the situation correctly, * You have generated 2 ch...
    Sep 8, 2020
    multiple icons not working as expected
    hi, i created 2 pages with 2 different icons generated from 2 differen...
    Sep 8, 2020
    Re: Live monitoring on mobile (Active Chats)
    Hi, Are you wanting to whisper and participate on the Mobile App as w...
    Sep 4, 2020
    Re: Live monitoring on mobile (Active Chats)
    Hi, The issue with Mobile apps is the view space is very limited and ...
    Sep 3, 2020
    Re: Live monitoring on mobile (Active Chats)
    any updates?
    Sep 3, 2020
    On Demand systems upgraded - brief console reload
    Hi, All On Demand systems were upgraded to the latest version at 2:40...
    Sep 1, 2020
    specified date selection in report
    Hello, It is very useful to apply date selection from a specific star...
    Aug 27, 2020
    Embed window faster load speed
    Hi, The latest build of v.4.7.102 includes an improved embed window l...
    Aug 21, 2020
    Separate the popup layout from the phplive.js file
    Every time we need to upgrade the PHPLive module (after 10 years, we d...
    Aug 21, 2020
    Re: after upgrade, cannot log in.
    Sorry, someone changed the password......me! lol all sorted.
    Aug 11, 2020
    Re: after upgrade, cannot log in.
    Sorry, I should have said, for the setup admin.
    Aug 11, 2020
    • Live Chat
      Live chat is available M-F 9am-5pm (MST).
      Click for live chat.
    • Phone
      Phone support is available M-F 9am-5pm (MST).
      +1 (720) 336-8323
    • Email
      Email support is available 24x7 but response times may vary after business hours. Business hours are M-F 9am-5pm (MST)
      tech@phplivesupport.com