Software Support

Frequently Asked Questions
  • How can I upload files or how do I enable file upload for visitors and operators?
  • Is software support available? If so, for how long?
  • When the chat session ends, visitors can leave a comment. Where can I view the comments?
  • Can I change the PHP Live! logo so that it matches my website?
  • Does PHP Live! use any type of PHP framework?
  • What areas of the software is translated?
  • What are the server specs for the Self-Hosted Solution?
  • Does PHP Live! include spell check?
  • Will the On Demand accounts receive free upgrades and support?
  • Cookies set by the PHP Live! system for the visitor chat area
  • Is the Download solution a complete standalone system with all data on my server?
  • Is there a trial version I can download and install on my server?
  • Is there a reseller plan or a reseller discount?
  • How do I login to the PHP Live! system? My login information is not working.
  • Can I deploy PHP Live! on multiple websites I own and operate?
  • Is PHP Live! compatible with PHP 7?
  • Can I remove the PHP Live! link back from the visitor chat window?
  • I'm a developer and want to know if I can use PHP Live! on all of my client's websites?
  • Can I provide a live chat service to my clients with my purchased copy of PHP Live!?
  • Is PHP Live! GDPR ready?
  • Client Forum
    Title Created
    Re: after upgrade, cannot log in.
    Sorry, someone changed the password......me! lol all sorted.
    Aug 11, 2020
    Re: after upgrade, cannot log in.
    Sorry, I should have said, for the setup admin.
    Aug 11, 2020
    after upgrade, cannot log in.
    I have tried all users and logins and still cannot log into website af...
    Aug 11, 2020
    Re: Changing server
    Hi, The migration documentation can be viewed here: https://www.phpl...
    Jul 30, 2020
    Changing server
    Hello, we're changing the server on which our chat is currently runni...
    Jul 30, 2020
    Re: Email Transcripts
    Hi, What if the copy of the transcript contains text "[ Transcript co...
    Jul 23, 2020
    Re: Email Transcripts
    We are using that but the issue is when we send that email transcript ...
    Jul 23, 2020
    Re: Email Transcripts
    Hi, In terms of sending the chat transcripts to another email address...
    Jul 22, 2020
    Email Transcripts
    Hi In the department setups you can for transcipts add another email ...
    Jul 22, 2020
    Live monitoring on mobile (Active Chats)
    Hi there, Currently wanted to see if possible to get the live monitori...
    Jul 20, 2020
    Re: Operator-Operator-Chat including Offline-Messages
    Perhaps it would be an idea, do set a limit of 500k but allow the admi...
    Jul 16, 2020
    Re: Operator-Operator-Chat including Offline-Messages
    Hi, One thing to keep in mind is the size of a persistent chat. To o...
    Jul 15, 2020
    • Live Chat
      Live chat is available M-F 9am-5pm (MST).
      Click for live chat.
    • Phone
      Phone support is available M-F 9am-5pm (MST).
      +1 (720) 336-8323
    • Email
      Email support is available 24x7 but response times may vary after business hours. Business hours are M-F 9am-5pm (MST)
      tech@phplivesupport.com