Software Support

Frequently Asked Questions
  • How can I upload files or how do I enable file upload for visitors and operators?
  • Is software support available? If so, for how long?
  • When the chat session ends, visitors can leave a comment. Where can I view the comments?
  • Can I change the PHP Live! logo so that it matches my website?
  • Does PHP Live! use any type of PHP framework?
  • What are the server specs for the Self-Hosted Solution?
  • What areas of the software is translated?
  • Does PHP Live! include spell check?
  • Cookies set by the PHP Live! system for the visitor chat area
  • Will the On Demand accounts receive free upgrades and support?
  • Is the Download solution a complete standalone system with all data on my server?
  • How do I login to the PHP Live! system? My login information is not working.
  • Is there a trial version I can download and install on my server?
  • Is there a reseller plan or a reseller discount?
  • Can I deploy PHP Live! on multiple websites I own and operate?
  • Can I remove the PHP Live! link back from the visitor chat window?
  • I'm a developer and want to know if I can use PHP Live! on all of my client's websites?
  • Is PHP Live! compatible with PHP 7?
  • Is PHP Live! GDPR ready?
  • Can I provide a live chat service to my clients with my purchased copy of PHP Live!?
  • Client Forum
    Title Created
    Re: o365 SMTP settings and From address
    Hi, From my understanding, this is a 365 settings. All emails must b...
    Nov 4, 2020
    o365 SMTP settings and From address
    Good afternoon, I am using the extra SMTP settings to send unanswered...
    Nov 4, 2020
    Visitor chat window - v.4.7.107
    Hi, As of the timestamp of this post, the v.4.7.107 download has been...
    Oct 14, 2020
    Re: Upcoming changes and updates
    Hi, Update: There is an alternative iOS Mobile App method that is bei...
    Oct 14, 2020
    Re: Upcoming changes and updates
    Hi, The Android Mobile App will continue to function but after Januar...
    Oct 6, 2020
    Re: Upcoming changes and updates
    Easy question here, what will happen to us who use mobile app between ...
    Oct 6, 2020
    Upcoming changes and updates
    Hi, As 2021 is approaching, there are some important changes and upda...
    Oct 5, 2020
    Multiple chat icons
    Hi, To understand the situation correctly, * You have generated 2 ch...
    Sep 8, 2020
    multiple icons not working as expected
    hi, i created 2 pages with 2 different icons generated from 2 differen...
    Sep 8, 2020
    On Demand systems upgraded - brief console reload
    Hi, All On Demand systems were upgraded to the latest version at 2:40...
    Sep 1, 2020
    specified date selection in report
    Hello, It is very useful to apply date selection from a specific star...
    Aug 27, 2020
    Embed window faster load speed
    Hi, The latest build of v.4.7.102 includes an improved embed window l...
    Aug 21, 2020
    • Live Chat
      Live chat is available M-F 9am-5pm (MST).
      Click for live chat.
    • Phone
      Phone support is available M-F 9am-5pm (MST).
      +1 (720) 336-8323
    • Email
      Email support is available 24x7 but response times may vary after business hours. Business hours are M-F 9am-5pm (MST)