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Privacy and Data Policy
OSI Codes Inc. (parent company of PHP Live!) is committed to protecting the privacy of the users of www.phplivesupport.com and the service offered from the website, including by way of example the email and other communications sent through those services. This policy is intended to inform users of the website information collection process and practices of the sites and services.
Information Collected
We collect information from you when:
  • Creating a free trial account
    • When creating a free trial account, you will be asked to provide your: name, email address, login, password. The information is saved for 14 days. After the trial account is expired, the information is permanently deleted.
  • Contacting us via website live chat
    • When requesting live chat assistance, you will be asked to provide your: name, email address and various optional information to better assist you. If the live chat request was successfully connected with an operator, the information is saved indefinately or until manually deleted. If the live chat request was not connected, the information is saved for 3 months.
  • Leaving a message via website live chat
    • When leaving a message via live chat, you will be asked to provide your: name, email address and various optional information to better assist you. The information is saved for 3 months.
  • Placing an online order
    • When placing an order on the website, you will be asked to provide your: name, email address, company name, website, login, password, billing address, phone number and credit card information. The credit card and billing information is not stored on our servers. Other information is saved indefinately or until manually deleted.
Cookies
When acknowledging the message of cookie usage, a cookie phplive_cookie_ok will be set to prevent the message from appearing on each page. This cookie is deleted when browser is closed.

There are also Google Analytics cookies. Cookies associated with Google Analytics is managed by Google Inc. with a purpose of site traffic statistic gathering. Please contact Google Inc. for Google Analytics cookie information.

The following are cookies set when visiting various areas of the website:
Cookies set when visiting the website:
  • phplive_vid - identification ID
    (stored for 10 years)
Cookies set when requesting live chat:
  • phplive_vname - your name, if provided
    (stored for 1 year)
  • phplive_vemail - your email, if provided
    (stored for 1 year)
Cookies set when accessing the client area:
  • phplive_client_login - your client login
    (deleted when browser is closed)
  • phplive_client_id - your client id
    (deleted when browser is closed)
  • phplive_client_token - identification ID
    (deleted when browser is closed)
Protecting Your Information
We implement a variety of security measures to maintain the safety of your personal information.

We offer the use of a secure server protocol (HTTPS). All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and can only to be accessible by those authorized with special access rights, and are required to keep the information private and confidential.

Information is stored with a GDPR compliant hosting company with up to date security firewall and network infrastructure. The data is always accessed via secure methods.

On Demand service general statistics such as chats per day, online operators and data usage is gathered as a server whole, not individual accounts. Statistic output does not display individual account information (account login, name, etc) but more of a cumulative total based on the entire system. However, if an account seems to utilize excessive resource usage, much greater from the average, or to streamline our services, further analysis may be performed, including statistic access of a affected account.
Information Usage
Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience - Your information helps us to better respond to your individual needs.
  • To improve our website - We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service - Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer promotions, surveys or other site features.
  • To send periodic emails - The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service update and improvements.
Third Party
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However, please note that we may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Your Consent
By using any of OSI Codes Inc. operated sites, you consent to our privacy and data policy, detailed on this page.
Changes to our Privacy Policy
If changes to our privacy policy is made, we will update the Privacy Policy modification date below.

Privacy policy last updated: Jul 8, 2018
Contact Us
For questions regarding this privacy policy, please email:
info@phplivesupport.com