Knowledge Base

  • PHP Live! login URLs
  • Creating a new language pack file
  • Creating custom themes
  • Reset Desktop Notification Settings
  • Multiple chat icons on the same page
  • Assign an operator to a department
  • Resize the visitor chat request window size
  • Access helpful URLs within the operator console with External URLs
  • What are the .fes files in the file upload directory?
  • Where are the uploaded files saved to on the hard drive and how long are they stored?
  • Add custom fields on the chat request window
  • Automatic chat invitation configuration
  • Disable visitor sending of chat transcripts
  • Two chat icons on the same page with different chat icon image
  • Where is the text "Agent will be with you shortly. Thank you for your patience."
  • One PHP Live! installation for multiple domains (server URL masking method)
  • Automatically open the embed chat window for operator chat invites
  • Chat routing types: Defined Order, Round-Robin and Simultaneous
  • Canned responses shared with all operators assigned to the department
  • Operator Console "Network Status" network icon explained
  • Automatic global offline time for department operators
  • Exclude IPs from the footprint data
  • Skip the pre-chat form similar option
  • FTP Program Installation
  • Switch your system to HTTPS from HTTP
  • Create additional Setup Admin accounts
  • Enable operator "Automatic Login" feature
  • Initiate chat with the visitor
  • Configure the Waiting Queue feature
  • Clear browser cache
  • Create/Edit department groups
  • Enable or disable operator sharing of chat transcripts
  • One PHP Live! installation for multiple domains (department method)
  • Hide the email field on the chat request window
  • Monitor and view current active chats in real-time
  • DMARC domains
  • Update operator profile picture or switch on or off the profile picture display to visitor
  • Transfer chat to an operator or a department
  • Hide the embed chat popout icon
  • View missed chats
  • Categorize chat sessions with Tags
  • Update the outgoing transcript email message
  • Mobile: Always open the chat sessions in a new window for all mobile visitors
  • Update the text "To better assist you, please provide the following information."
  • Delete a theme from your PHP Live! system
  • Operator max chat limit automatically route to the next operator
  • Canned responses and automatically send a canned response immediately after accepting a chat request
  • Department specific HTML Code
  • Chat icon offline behavior redirect to a URL - feature description