PHP Live! login URLs
Reset Desktop Notification Settings
Creating a new language pack file
Multiple chat icons on the same page
Creating custom themes
Resize the visitor chat request window size
Assign an operator to a department
Add custom fields on the chat request window
Disable visitor sending of chat transcripts
One PHP Live! installation for multiple domains (server URL masking method)
What are the .fes files in the file upload directory?
Automatic chat invitation configuration
Two chat icons on the same page with different chat icon image
Access helpful URLs within the operator console with External URLs
Canned responses shared with all operators assigned to the department
Where are the uploaded files saved to on the hard drive and how long are they stored?
Automatically open the embed chat window for operator chat invites
Where is the text "Agent will be with you shortly. Thank you for your patience."
Chat routing types: Defined Order, Round-Robin and Simultaneous
Create additional Setup Admin accounts
Automatic global offline time for department operators
Operator Console "Network Status" network icon explained
FTP Program Installation
Configure the Waiting Queue feature
Skip the pre-chat form similar option
Exclude IPs from the footprint data
Initiate chat with the visitor
Switch your system to HTTPS from HTTP
Enable operator "Automatic Login" feature
Enable or disable operator sharing of chat transcripts
Clear browser cache
Create/Edit department groups
Transfer chat to an operator or a department
Monitor and view current active chats in real-time
One PHP Live! installation for multiple domains (department method)
DMARC domains
Hide the email field on the chat request window
Categorize chat sessions with Tags
View missed chats
Update operator profile picture or switch on or off the profile picture display to visitor
Update the text "To better assist you, please provide the following information."
Hide the embed chat popout icon
Update the outgoing transcript email message
Mobile: Always open the chat sessions in a new window for all mobile visitors
Canned responses and automatically send a canned response immediately after accepting a chat request
Delete a theme from your PHP Live! system
Operator max chat limit automatically route to the next operator
Department specific HTML Code
Chat icon offline behavior redirect to a URL - feature description
Chat between internal staff/team members (Operator-to-Operator chat)
Manually enable desktop notification
View operator online/offline activity
Embed chat window at the bottom edge of the webpage without padding
Hide the chat icon when offline