Generate the chat icon HTML Code
Creating custom themes
PHP Live! login URLs
Reset Desktop Notification Settings
Multiple chat icons on the same page
Creating a new language pack file
Add custom fields on the chat request window
Resize the visitor chat request window size
Canned responses shared with all operators assigned to the department
Automatic chat invitation configuration
One PHP Live! installation for multiple domains (server URL masking method)
Automatically open the embed chat window for operator chat invites
Chat routing types: Defined Order, Round-Robin and Simultaneous
Assign an operator to a department
Where are the uploaded files saved to on the hard drive and how long are they stored?
Two chat icons on the same page with different chat icon image
Disable visitor sending of chat transcripts
One PHP Live! installation for multiple domains (department method)
What are the .fes files in the file upload directory?
Create additional Setup Admin accounts
Enable operator "Automatic Login" feature
Configure the Waiting Queue feature
Automatic global offline time for department operators
Access helpful URLs within the operator console with External URLs
Where is the text "Agent will be with you shortly. Thank you for your patience."
Clear browser cache
Operator Console "Network Status" network icon explained
Switch your system to HTTPS from HTTP
View missed chats
Categorize chat sessions with Tags
Skip the pre-chat form
Hide the embed chat popout icon
Update the outgoing transcript email message
Exclude IPs from the footprint data
Initiate chat with the visitor
FTP Program Installation
DMARC domains
Enable or disable operator sharing of chat transcripts
Delete a theme from your PHP Live! system
Create/Edit department groups
Hide the email field on the chat request window
Operator max chat limit automatically route to the next operator
Monitor and view current active chats in real-time
Update the text "To better assist you, please provide the following information."
Update operator profile picture or switch on or off the profile picture display to visitor
Mobile: Always open the chat sessions in a new window for all mobile visitors
Automatically send a canned response immediately after accepting a chat
Embed chat window at the bottom edge of the webpage without padding
Chat icon offline behavior redirect to a URL - feature description
Chat between internal staff/team members (Operator-to-Operator chat)
Add a marquee message on the chat window footer area
View operator online/offline activity
Manually enable desktop notification
Chat invite has been switched off by the Setup Admin
Update the theme of the chat window
Hide the chat icon when offline
