PHP Live! login URLs
Creating a new language pack file
Creating custom themes
Reset Desktop Notification Settings
Multiple chat icons on the same page
Assign an operator to a department
Resize the visitor chat request window size
Access helpful URLs within the operator console with External URLs
What are the .fes files in the file upload directory?
Where are the uploaded files saved to on the hard drive and how long are they stored?
Add custom fields on the chat request window
Automatic chat invitation configuration
Disable visitor sending of chat transcripts
Two chat icons on the same page with different chat icon image
Where is the text "Agent will be with you shortly. Thank you for your patience."
One PHP Live! installation for multiple domains (server URL masking method)
Automatically open the embed chat window for operator chat invites
Chat routing types: Defined Order, Round-Robin and Simultaneous
Canned responses shared with all operators assigned to the department
Operator Console "Network Status" network icon explained
Automatic global offline time for department operators
Exclude IPs from the footprint data
Skip the pre-chat form similar option
FTP Program Installation
Switch your system to HTTPS from HTTP
Create additional Setup Admin accounts
Enable operator "Automatic Login" feature
Initiate chat with the visitor
Configure the Waiting Queue feature
Clear browser cache
Create/Edit department groups
Enable or disable operator sharing of chat transcripts
One PHP Live! installation for multiple domains (department method)
Hide the email field on the chat request window
Monitor and view current active chats in real-time
DMARC domains
Update operator profile picture or switch on or off the profile picture display to visitor
Transfer chat to an operator or a department
Hide the embed chat popout icon
View missed chats
Categorize chat sessions with Tags
Update the outgoing transcript email message
Mobile: Always open the chat sessions in a new window for all mobile visitors
Update the text "To better assist you, please provide the following information."
Delete a theme from your PHP Live! system
Operator max chat limit automatically route to the next operator
Canned responses and automatically send a canned response immediately after accepting a chat request
Department specific HTML Code
Chat icon offline behavior redirect to a URL - feature description