Creating custom themes
Generate the chat icon HTML Code
PHP Live! login URLs
Reset Desktop Notification Settings
Multiple chat icons on the same page
Creating a new language pack file
Add custom fields on the chat request window
Canned responses shared with all operators assigned to the department
Resize the visitor chat request window size
Automatic chat invitation configuration
Automatically open the embed chat window for operator chat invites
Chat routing types: Defined Order, Round-Robin and Simultaneous
Assign an operator to a department
Two chat icons on the same page with different chat icon image
Where are the uploaded files saved to on the hard drive and how long are they stored?
One PHP Live! installation for multiple domains (department method)
Create additional Setup Admin accounts
Disable visitor sending of chat transcripts
Configure the Waiting Queue feature
Enable operator "Automatic Login" feature
Automatic global offline time for department operators
Access helpful URLs within the operator console with External URLs
Where is the text "Agent will be with you shortly. Thank you for your patience."
Switch your system to HTTPS from HTTP
Clear browser cache
Operator Console "Network Status" network icon explained
Categorize chat sessions with Tags
View missed chats
Skip the pre-chat form
Hide the embed chat popout icon
Update the outgoing transcript email message
DMARC domains
Exclude IPs from the footprint data
Initiate chat with the visitor
Create/Edit department groups
Enable or disable operator sharing of chat transcripts
FTP Program Installation
Delete a theme from your PHP Live! system
Operator max chat limit automatically route to the next operator
Monitor and view current active chats in real-time
Hide the email field on the chat request window
Update the text "To better assist you, please provide the following information."
Mobile: Always open the chat sessions in a new window for all mobile visitors
Update operator profile picture or switch on or off the profile picture display to visitor
Automatically send a canned response immediately after accepting a chat
Embed chat window at the bottom edge of the webpage without padding
Chat icon offline behavior redirect to a URL - feature description
Add a marquee message on the chat window footer area
Chat between internal staff/team members (Operator-to-Operator chat)
Manually enable desktop notification
View operator online/offline activity
Update the theme of the chat window
Chat invite has been switched off by the Setup Admin
Hide the chat icon when offline
Floating chat icon
Enable operator Mobile App access
Blocking a visitor from future chat requests
Improve the Voice Chat feature with a TURN server
Set the system to 24 hour format timestamps
Enable/Disable visitor send webpage screenshot
