Access helpful URLs within the operator console with External URLs
Add custom fields on the chat request window
Assign an operator to a department
Automatic chat invitation configuration
Automatic global offline time for department operators
Automatically open the embed chat window for operator chat invites
Canned responses and automatically send a canned response immediately after accepting a chat request
Canned responses shared with all operators assigned to the department
Categorize chat sessions with Tags
Chat icon offline behavior redirect to a URL - feature description
Chat routing types: Defined Order, Round-Robin and Simultaneous
Clear browser cache
Configure the Waiting Queue feature
Create additional Setup Admin accounts
Create/Edit department groups
Creating a new language pack file
Creating custom themes
Delete a theme from your PHP Live! system
Department specific HTML Code
Disable visitor sending of chat transcripts
DMARC domains
Enable operator "Automatic Login" feature
Enable or disable operator sharing of chat transcripts
Exclude IPs from the footprint data
FTP Program Installation
Hide the email field on the chat request window
Hide the embed chat popout icon
Initiate chat with the visitor
Mobile: Always open the chat sessions in a new window for all mobile visitors
Monitor and view current active chats in real-time
Multiple chat icons on the same page
One PHP Live! installation for multiple domains (department method)
One PHP Live! installation for multiple domains (server URL masking method)
Operator Console "Network Status" network icon explained
Operator max chat limit automatically route to the next operator
PHP Live! login URLs
Reset Desktop Notification Settings
Resize the visitor chat request window size
Skip the pre-chat form similar option
Switch your system to HTTPS from HTTP
Transfer chat to an operator or a department
Two chat icons on the same page with different chat icon image
Update operator profile picture or switch on or off the profile picture display to visitor
Update the outgoing transcript email message
Update the text "To better assist you, please provide the following information."
View missed chats
What are the .fes files in the file upload directory?
Where are the uploaded files saved to on the hard drive and how long are they stored?
Where is the text "Agent will be with you shortly. Thank you for your patience."