There could be numbers of reasons for an error in chat session creation. First thing is to ensure that your system is the latest version. Download the latest version from the client area and upgrade your system to ensure that your system is current and that any reported chat session issues has been patched.
Few possible reasons for chat session creation error:
- There is a mismatch in the database structure and the PHP Live! files. For this situations, upgrade your system to do the latest version. If your system is the latest version, perform a re-patch to patch the database of any missing upgrades.
- Some data has invalid characters that the system could not store to the database. Please contact our tech support at firstname.lastname@example.org so that we can review the server and database structure to pinpoint the issue.
- The system is attempting to create a new chat session using an already existing session ID. This situation can only be caused if the chat window was refreshed in error or the chat session creation process was duplicated somehow. Typically an external action other then the standard action causes this type of issue, very uncommon. If it continues frequently, please contact our tech support at email@example.com so that we can review the server and database structure to pinpoint the issue.