The following is the upgrade procedures for the Download Solution. In brief, the upgrade process is replacing the current PHP Live! files on the server with the new software files.
Before upgrading, make a backup copy of the entire phplive/ directory. Do not rename the directory. Simply make a backup copy. For cPanel users, "Compress" the directory instead of "Copy" because it will be faster. But "Copy" is ok too.
It is suggested to upgrade the system after business hours when website activity is minimal. All operators should log out of the system before upgrading.
Important notice when upgrading to the latest version from PHP Live! versions <= v.188.8.131.52
When upgrading from outdated PHP Live! versions <= v.184.108.40.206 to the latest version, the following areas will be reset due to a new method of stat data storing: Chat Request Timeline, Chat Stats, IP, Footprint and Refer URL Stats and Footer Marquee Messages. Past chat transcripts will not be deleted.
Important notice when upgrading to the latest version from PHP Live! versions <= v.220.127.116.11.4
When upgrading from outdated PHP Live! versions <= v.18.104.22.168.4 to the latest version, the SMTP values will be reset IF your web server PHP version is >= 7.1. Make sure to provide the SMTP values again at Setup Admin -> Extras -> SMTP after the upgrade.
Possible errors to note:
500 internal server error - If you receive this error when accessing the phplive/ directory via the URL, try setting the phplive/ folder and all the folders to 755 and all files to 644. Most FTP programs will have a setting (right click the folder name and then "File permissions" or "Permissions" menu option) to set a specific permission of all folders and files recursively. If you do not see such option, consider using FileZilla FTP Program.
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