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Help Desk » Mobile Application (iOS/Android) » iOS push notification is not arriving
iOS push notification is not arriving

Most likely the iOS device has not been accessed in a very long time.  Try uninstalling the PHP Live! Mobile App and then re-install.  This should reset all the push notification IDs and will process the push notifications.  We are currently reviewing the mobile app for this type of situation and have the mobile app do the reset at the application level.  For now, the uninstall and re-install should fix the issue.

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