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Knowledge Base » How-To and Helpful Info » Department specific HTML Code
Department specific HTML Code

Department specific HTML Code will automatically route the visitor to a specific department.   The department dropdown will not be visible on the chat request window when using the department Specific HTML Code.  To generate a department specific HTML Code, here is what you will want to do:

 

  1. Login to your PHP Live! system as the Setup Admin
  2. Click the top menu "HTML Code"
  3. Select a department from the Department dropdown menu.  Selecting a department will generate a new HTML Code, a department specific HTML Code.  Copy the new HTML Code and paste it onto your webpages.  When the chat icon is clicked, the visitor will be automatically routed to the specific department.
  4. Done!
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