Help Desk Help Desk   Live Chat Live Chat   Phone +1 (917) 409-7605 M-F 9am-6pm EST
Home
Features
Screenshots
Live Demo
Free Trial
Pricing
Client Login
Help Desk
Search:
Help Desk » How-To and Helpful Info » Automatically open the embed chat window for operator chat invites
Automatically open the embed chat window for operator chat invites

For operator initiated chat invites, automatically open the embed chat and start the chat session.  The feature is Off by default and to switch it on, here is what you will want to do:

 

* Documentations are written assuming that your PHP Live! is always the latest version.  If you do not see the menu options or the feature, you may want to upgrade your system to the latest version.  The latest version can be downloaded at the client area.

 

  1. Login to the PHP Live! Setup Admin area
  2. Click the top menu "HTML Code"
  3. Proceed to the "Settings" sub menu
  4. Switch "On" the Embed Chat Automatic Open for Operator Initiated Chat Invites feature.
  5. Done!

 

To invite a visitor to a chat session, as an operator, the chat invite feature is located at the "Traffic Monitor" footer menu on the operator console.  There will be a "chat invite" button for each website visitor row.

Was this helpful?
could be more helpful? let us know