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Help Desk » Frequently Asked Questions (FAQ) » When the chat session ends, visitors can leave a comment. Where can I view the comments?
When the chat session ends, visitors can leave a comment. Where can I view the comments?

The visitor comments can be viewed at:

  1. Login to your PHP Live! Setup Admin area
  2. Click the top menu "Transcripts".  If a visitor left a comment, a flag icon  will appear next to the rating stars.  Click the flag icon to view the transcript and the comment.
  3. Done!

 

Chat operators can also view the comment:

  1. Login to your PHP Live! as the chat operator
  2. Click the top menu "Transcripts".  If a visitor left a comment, a flag icon  will appear next to the rating stars.  Click the flag icon to view the transcript and the comment.
  3. Done!
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