First, try the "forgot password" link on the login page to reset password of the chat operator or the Setup Admin. If you do not see the "forgot password" link, you'll want to upgrade your system to the latest version. The latest version can be downloaded at the client area.
If the "forgot password" does not seem to be sending the password reset email message, a manual update of the password directly at the database level is needed. Here are the steps to manually update the Setup Admin password directly at the MySQL database:
* Before proceeding, check to see if your PHP Live! system has a phplive/reset.php file (introduced in v.18.104.22.168). If your PHP Live! system has a reset.php file, edit the file and update the values detailed within the file. If your PHP Live! system does not have a reset.php file, proceed to the direct database method detailed below (or upgrade your system to the latest version for the reset.php method):
For On Demand clients:
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