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Knowledge Base » How-To and Helpful Info » Disable visitor sending of chat transcripts
Disable visitor sending of chat transcripts

* Documentations are written assuming that your PHP Live! is always the latest version.  If you do not see the menu options or the feature, you may want to upgrade your system to the latest version.  The latest version can be downloaded at the client area.

 

To disable the option for the visitor to send the chat transcript after a chat session, here is what you will want to do:

 

  1. Login to your PHP Live! system as the Setup Admin
  2. Click the top menu "Departments"
  3. For each department, click the "Email Transcript" department options menu
  4. Update the "Email Transcript" setting
  5. Done!
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