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Help Desk » Errors and Troubleshooting » Error: 500 Internal Server Error
Error: 500 Internal Server Error

There can be many reasons for seeing an Error 500 when attempting to access the PHP Live! system.  First, check the web server error_log file to see if there are log entries related to the PHP Live! system.  The information will detail exactly what the issue is.  If there doesn't seem to be any error log entries about the PHP Live! system, please email tech@phplivesupport.com the URL of your PHP Live! system so that we can look into the issue further.  There can be numbers of reasons ranging from .htaccess file conflict, directory or file permission, some original files of the PHP Live! system is missing or other possible reasons.

 

For most hosting environments, it may be due to file/directory permission.  We have noticed that on some server environments, file permissions should be 0644, directory permissions 0755.  This should be done for all files/directories (recursively).

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