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Help Desk » Errors and Troubleshooting » JavaScript: ReferenceError: Autolinker is not defined - Operator Console is blank
JavaScript: ReferenceError: Autolinker is not defined - Operator Console is blank

One possible reason for the operator console blank page blank screen is JavaScript Autolink library and how the server interprets the library.  Here is something to try:

 

1. Create a new file (if it doesn't already exist) Util_Extra.php inside the API/ directory (API/Util_Extra.php) with the following code:

 

<?

$VARS_JS_AUTOLINK_FILE = "src" ; 
?>

 

2. Save the file.

3. Refresh the Operator Console window (or logout and log back in).

4. Done!

 

If that doesn't seem to correct the blank page issue, more things to try.

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