Try it FREE
Knowledge Base Knowledge Base   Phone Phone: +1 (720) 336-8323 M-F 9am-5pm MST   Download the Free Version
Home
Features
Screenshots
Free Trial
Pricing
Login
Knowledge Base
Search:
Knowledge Base » Errors and Troubleshooting » JavaScript: ReferenceError: Autolinker is not defined - Operator Console is blank
JavaScript: ReferenceError: Autolinker is not defined - Operator Console is blank

One possible reason for the operator console blank page blank screen is JavaScript Autolink library and how the server interprets the library.  Here is something to try:

 

1. Create a new file (if it doesn't already exist) Util_Extra.php inside the API/ directory (API/Util_Extra.php) with the following code:

 

<?

$VARS_JS_AUTOLINK_FILE = "src" ; 
?>

 

2. Save the file.

3. Refresh the Operator Console window (or logout and log back in).

4. Done!

 

If that doesn't seem to correct the blank page issue, more things to try.

Was this helpful?
could be more helpful? send comment
back to top