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Help Desk » How-To and Helpful Info » Two chat icons on the same page with different chat icon image
Two chat icons on the same page with different chat icon image

If you are wanting to have multiple chat icons on the same page with each chat icon being a different image, here is what you will want to do:

 

  1. Login to your PHP Live! system as the Setup Admin.
  2. After logging in, click the top menu "Departments".
  3. Create multiple Departments, as much as you need (Customer Support, Tech Support, Billing, Website A, Website B, etc).
  4. Click the top menu "Chat Icons" and upload the custom chat icons for each of the departments created.
  5. Click the top menu "HTML Code" and generate an HTML Code for each of the departments created by selecting the Department dropdown menu.  This type of HTML Code is considered "Department Specific HTML Code" because the visitor is automatically routed to a specific department before starting a chat session.
  6. Copy the HTML Code for each of the departments and paste the codes onto your webpages/websites.
  7. Done!

 

Note: Don't forget to assign an operator to the departments that were created (Setup Admin > Operators > Assign Operator to Department).

 

Related Documentation: One PHP Live! installation for multiple domains (department method)

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