Creation of custom language pack is possible with the Download solution because all the files are downloaded and can be modified. For On Demand clients, please email firstname.lastname@example.org for more information.
To display different chat request greeting messages ("Welcome to our Live Chat") for different departments:
- Follow the steps to create a new language pack
- Login to your PHP Live! Setup Admin area
- Click the top menu "Departments"
- Edit the department and update the language to the language file that was created
- Save settings
- Next, click the top menu "Interface"
- Proceed to the "Language Text" sub menu
- From the language drop down menu, select the new language file that was created
- Update the texts, save settings