There are few things to check.
First, check the chat icon "behavior" setting at the Setup Admin area.
Another thing to check is if you have placed a chat icon exclude directive for the page. If you have done so, you will want to remove the exclude for the page or pages.
It may also be due to the server configuration. In these situations, try switching Off the image output "OB Clean" setting. To access the "OB Clean" setting, here is what you'll want to do:
If you do not see the "OB Clean" setting, you'll want to upgrade your PHP Live! system to the latest version. The latest version can be downloaded from the client area.
If neither of the above two methods seems to fix the issue, it is most likely server configuration or you are trying to access your live chat system from a URL that does not match your server. There is a special PHP Live! build to overcome some server configuration that does not allow displaying of images at another domain. Please email firstname.lastname@example.org if you would like to try the special build. It is the same software except couple files are modified to workaround some tricky server configurations.
Was this helpful?
could be more helpful? send comment