This documentation is for operators that typically utilize Firefox browsers and has just the operator console open without any other Firefox windows. If you typically have other Firefox windows open AND the operator console at the same time, this will not be an issue.
This documentation is ONLY for situations where the chat operator has just the operator console open on the Firefox browser and no other Firefox windows are opened.
This bug will ultimately effect the operator console if all other Firefox windows are closed and only the operator console is open. The cause of the issue is due to Firefox bug of not recognizing a popup window as an opened Firefox browser. If only the popup window is opened, all links in the popup window will not process. There is workaround and here is what you will want to do:
There are couple workaround methods. Method A is suggested.
Simply right click on the link and choose the option to open the link (new tab, new window, private, etc)
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