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Help Desk » Errors and Troubleshooting » Operators are online but the chat icon on the website says Offline.
Operators are online but the chat icon on the website says Offline.

Most likely the chat icon HTML Code on the website is pointing to the wrong department.  Here is what you will want to do:

 

  1. Login to your PHP Live! Setup Admin area
  2. Click the top menu "HTML Code".  Double check the chat icon displays correctly at this area.  This would be the correct indication.
  3. Copy the new HTML Code and replace the existing code that is on your website
  4. Done!
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