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Help Desk » Errors and Troubleshooting » Automatic Chat Invite seems to be random instead of the criteria
Automatic Chat Invite seems to be random instead of the criteria

If the Automatic Invitation seems to be more random then the set criteria, one possible cause is visitor IPs being assigned to another IP by the server.  In most situations, the cause is the assigned IPs are not unique to the visitor and few visitors may have the same internal IPs assigned by the server.  This ultimately caused the Automatic Chat invite to look up information that is not unique to the specific visitor.  First check to see if your server is obtaining visitor IPs correctly.  Make sure every visitor's IP is correct and different.

 

Please email tech@osicodesinc.com to start the troubleshooting process.  We will need to access your PHP Live! system to see how your server is obtaining visitor IP addresses and few other areas.  It is most likely a server issue but code adjustment can be done for your system for this type of situation.

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