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Help Desk » Errors and Troubleshooting » is_writeable: open_basedir restriction in effect
is_writeable: open_basedir restriction in effect

The error may look similar to:

 

* Keep in mind, the directory path is just an example and the actual directory output may be different.

 

is_writeable: open_basedir restriction in effect. File/var/www/my_website/phplive/web/ is not within the allowed paths: /var/www/vhosts/my_website.com/:/tmp/

 

Looking at the blue text portion of the above error message, the first portion is where you are trying to install the PHP Live! system, the "/var/www/my_website/phplive/".  However, your server is set to only allow access from "/var/www/vhosts/my_website.com/".  Notice the difference of "/my_website/" vs "/vhosts/my_website.com/".  You will need to install the PHP Live! system at the directory "/var/www/vhosts/my_website.com/".   Keep in mind, the directory path is just an example and the actual directory output may be different.

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