+1 (917) 409-7605 M-F 10am-6pm EST
Errors and Troubleshooting
Errors and Troubleshooting
"Duplicate Login" continues to display after trying to login as chat operator
"Nothing to upload" when uploading a profile picture
After upgrade, the login screen is loading my website
After upgrading PHP Live!, my WinApp still shows previous version or an error
Automatic chat invite does not seem to display at the set criteria
Automatic Chat Invite seems to be random instead of the criteria
Can't connect to MySQL
Chat icon not displaying on my website
Chat session did not create.
Chat session. "Data too long for column"
Chrome browser desktop notification is not working
Column count doesn't match value count
Could not connect to local mail server or mail server is not installed.
Desktop notification is not displaying on Firefox browser
Desktop notification on Mac is not working.
Disconnect error 815 with ERR_SPDY_PROTOCOL_ERROR on browser
Error patch .. process. Refresh the page and try again.
Error: 403 Forbidden error when accessing a directory or file
Error: 404 File Not Found
Error: 500 Internal Server Error
Error: include_once: Unable to allocate memory for pool
filemtime: stat failed
Firefox popup window external links not able to open when clicked
Function Deprecated warnings on 1.x-3.x systems
getimagesize: open_basedir restriction in effect
Installation troubleshooting tips
IP chat max reached
is_writeable: open_basedir restriction in effect
Just a blank page without any output or PHP error.
Lost connection to MySQL
mcrypt_decrypt deprecated error during patch process
Missing argument in function
Mobile App requires a secure HTTPS URL.
My PHP Live! URL shows a list of files, not a login screen.
MySQL "mysql extension is deprecated"
MySQL "Too many connections"
MySQL Access denied for user or host error
MySQL DB Connection Failed
MySQL: getaddrinfo failed: hostname nor servname provided, or not known
MySQL: Headers and client library minor version mismatch.
MySQL: The server requested authentication method unknown to the client mysql_old_password
MySQLi Extension Not Enabled
mysql_connect: Host '...' is blocked because of many connection errors
mysql_connect: Host '...' is not allowed to connect to this MySQL server
mysql_connect: No connection could be made because the target machine actively refused it.
mysql_connect: No route to host
mysql_connect: SQL safe mode in effect
No address associated with hostname
Operator duplicate login loop error when trying to sign on
Operator login loop error or duplicate login loop error
Operators are not seeing the Traffic Monitor footer menu on the operator console.
Operators are online but the chat icon on the website says Offline.
Operators are online, the chat icon says online, but chat request says "Max chat sessions per IP".
Patch processing looping
PDO Extension Not Enabled
Permission denied related errors
PHP Live! and CloudFlare Rocket Loader
SMTP addon displays an "undefined" error during activation
System error 815
Too many records to search. Text search not available.
Traffic monitor GeoIP displays white flags for ALL traffic
Traffic monitor shows 0 visitors after upgrading to PHP Live! v.4.7.4 with GeoIP v.9
Undefined index: HTTP_REFERER
Undefined index: msg_busy
Undefined index: SQLTYPE
Undefined variable: patch_v
Undefined variable: requestinfo
Undefined variable: VALS
Undefined variable: VERSION
Uninstalling PHP Live! system
unserialize: Error at offset array_merge: Argument #2 is not an array
Use of undefined constant
WinApp error "WinApp is already running."
WinApp not working after Windows 10 upgrade
WinApp: After logging in, the operator console is blank screen
WinApp: Google Maps "You are using a browser that is not supported by the Google Maps"
Chat Icon Tips
Phone: +1 (917) 409-7605
M-F 10am-6pm EST
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