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Errors and Troubleshooting
Errors and Troubleshooting
mysql_connect: No route to host
MySQL: The server requested authentication method unknown to the client mysql_old_password
Permission denied related errors
MySQL "mysql extension is deprecated"
mysql_connect: SQL safe mode in effect
Error: 500 Internal Server Error
MySQL Access denied for user or host error
getimagesize: open_basedir restriction in effect
Function Deprecated warnings on 1.x-3.x systems
MySQL: getaddrinfo failed: hostname nor servname provided, or not known
Chrome browser desktop notification is not working
Can't connect to MySQL
WinApp: Google Maps "You are using a browser that is not supported by the Google Maps"
MySQL DB Connection Failed
Installation troubleshooting tips
PDO Extension Not Enabled
Operators are online, the chat icon says online, but chat request says "Max chat sessions per IP".
My PHP Live! URL shows a list of files, not a login screen.
Error: include_once: Unable to allocate memory for pool
Undefined index: SQLTYPE
Uninstalling PHP Live! system
WinApp not working after Windows 10 upgrade
Chat session did not create.
IP chat max reached
Error: 403 Forbidden error when accessing a directory or file
Undefined variable: VALS
unserialize: Error at offset array_merge: Argument #2 is not an array
Column count doesn't match value count
Undefined index: HTTP_REFERER
Undefined variable: patch_v
Too many records to search. Text search not available.
Operators are not seeing the Traffic Monitor footer menu on the operator console.
filemtime: stat failed
MySQLi Extension Not Enabled
is_writeable: open_basedir restriction in effect
Undefined variable: VERSION
Traffic monitor GeoIP displays white flags for ALL traffic
WinApp: After logging in, the operator console is blank screen
"Duplicate Login" continues to display after trying to login as chat operator
Firefox popup window external links not able to open when clicked
Undefined index: msg_busy
Chat icon not displaying on my website
mysql_connect: No connection could be made because the target machine actively refused it.
Automatic chat invite does not seem to display at the set criteria
Use of undefined constant
MySQL "Too many connections"
Just a blank page without any output or PHP error.
Disconnect error 815 with ERR_SPDY_PROTOCOL_ERROR on browser
Automatic Chat Invite seems to be random instead of the criteria
Patch processing looping
WinApp error "WinApp is already running."
Missing argument in function
mysql_connect: Host '...' is blocked because of many connection errors
MySQL: Headers and client library minor version mismatch.
Operator duplicate login loop error when trying to sign on
System error 815
Chat session. "Data too long for column"
mysql_connect: Host '...' is not allowed to connect to this MySQL server
Undefined variable: requestinfo
Error: 404 File Not Found
SMTP addon displays an "undefined" error during activation
"Nothing to upload" when uploading a profile picture
Operators are online but the chat icon on the website says Offline.
Error patch .. process. Refresh the page and try again.
After upgrade, the login screen is loading my website
Could not connect to local mail server or mail server is not installed.
Lost connection to MySQL
Desktop notification is not displaying on Firefox browser
Traffic monitor shows 0 visitors after upgrading to PHP Live! v.4.7.4 with GeoIP v.9
Mobile App requires a secure HTTPS URL.
Desktop notification on Mac is not working.
WinApp: Could not connect to the web server
Clicking the chat icon loads a webpage
mcrypt_decrypt deprecated error during patch process
After upgrading PHP Live!, my WinApp still shows previous version or an error
zlib.output_compression enabled, the chat icon is not displaying
Function mcrypt_decrypt() is deprecated
What happened to the chat transcripts menu on the operator console footer
No address associated with hostname
When the chat request is declined, the request comes back
WinApp shows "Could not connect to the web server. Server may be temporarily down or is unavailable."
Email is not sending or SMTP addon is not sending emails or there is an email error
The GeoIP is showing the wrong IPs or all the IPs are same on the traffic monitor
Patch page is stuck on a percentage
The HTML Code Mapper addon is not processing
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