The language translation effects the visitor chat window only. The operator and the setup areas are in English due to formatting and feature functions. Creation of language pack file is possible with the Download solution since all the files are downloaded and can be modified. For On Demand clients, please email firstname.lastname@example.org for language pack creation.
To create a language pack, you'll want to do the following:
Related documentation: Different chat request greeting message "Welcome to our Live Chat" for different departments
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