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Before an operator is able to go online and begin accepting chat requests, the setup admin will need to assign the operator to a department. To assign an operator to a department, here is what you'll want to do:
Login to your PHP Live! setup area
Click the top menu "Operators"
On the "Operators" page, click the sub menu "Assign Operator to Department"
Assign the operator to the department(s) by checking the operator and checking the department(s) you wish to assign the operator to