* Documentations are written assuming that your PHP Live! is always the latest version. If you do not see the menu options or the feature, you may want to upgrade your system to the latest version. The latest version can be downloaded at the client area.
By default, the visitor is asked to provide their Name, Email and the question before starting a chat session. Additional 3 custom fields can be added (Phone, Order #, Zip Code, etc) to the chat request form. Here is what you will want to do:
Related documentation: Pre-populate visitor name and email chat request field and include custom variables
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