php Live! Help Desk
» Help Desk Home » Installation and Upgrade » PHP Live! 4.x Installation
PHP Live! 4.x Installation

The following is the installation procedures for the Download Solution.  (Installation is not required for the On Demand Solution.)  


Server Requirements

  • Server OS: Mac, Windows or UNIX
  • Any web server: apache, IIS, etc
  • Server memory or disk space is dependent on your website traffic and the estimated live chat usage.  In most cases the current server environment that you may have should be sufficient.  After the PHP Live! system has been in production for some time, memory and disk space can be scaled as needed.  Please contact your server admin for more information.
  • PHP >= 4.3
  • MySQL >= 4.1 or MariaDB


FTP program recommendation - Some FTP programs tend to skip or partial FTP of files during bulk FTP.  If you receive errors on your PHP Live! system after installation, you may want to upload the files again.  We recommend FileZilla FTP Program.





Optional Installation on HTTPS (SSL): To install the system on HTTPS, access the PHP Live! system from the HTTPS URL on step 4.


INSTALL-STEP 1. Contact your website admin to create a new database for your PHP Live! system.  Request the following information:

  • Be sure the MySQL user (MySQL Login) has the following privileges granted: SELECT, INSERT, UPDATE, DELETE, CREATE, DROP, INDEX, ALTER

Obtain the following MySQL information from your server admin after they have created the new database for the PHP Live! system:

  • MySQL Host
  • MySQL Login
  • MySQL Password
  • MySQL Database Name (new database created for the PHP Live! system)


INSTALL-STEP 2. Transfer (FTP) the PHP Live! files to your web server:

  1. Login to the Client area and access the top menu Downloads to download the latest PHP Live! version (ZIP compressed file) to your computer.
  2. Unzip the downloaded file and extract the entire phplive/ folder to a location on your computer.
  3. Open an FTP connection to your web server.
  4. FTP the entire phplive/ folder to your web server, making sure that the FTP destination on your web server can be accessed from a web URL (example:


INSTALL-STEP 3. Set the directory permissions:

The directory phplive/web/ will need full read/write access by the web server.  The phplive/web/ directory will store temporary files and other software dependent dynamic files.

  1. From the FTP program, access the phplive/ folder to view the contents.
  2. Locate the phplive/web/ folder and right click the folder name to display the directory options.  Select option "File permissions" or "Permissions".
  3. Check ALL the boxes, including "recurse into subdirectories" and submit changes.


INSTALL-STEP 4. Final Step: Access the web based installation:

  1. Open a web browser and access your PHP Live! system.  (example:
  2. Proceed with the web based installation, having the above MySQL information handy.
  3. Provide all the values on the Installation page.  Install and Done!


Errors to note:

500 internal server error - If you receive this error when accessing the phplive/ directory via the URL, try setting the phplive/web/ folder permission to 0755 (on the FTP program, right click the property option on the phplive/web/ folder and put 0755 for the "Numeric value" input field.  Be sure the "recurse into subdirectories" checkbox is checked and then submit the changes.


File directory permissions error on SELinux server environments - The SELinux context type should be set as httpd_sys_content_rw_t instead of httpd_sys_content_t so that the folder is both readable and writable for apache. Changing the context recursively is done with the following command:

# chcon -R -t httpd_sys_content_rw_t /full_path_to_your_PHP_Live_system/


Tips and Tricks

After the system has been installed, for those that are wanting to move the phplive/web/ directory to another location on the server that is not accessible by the web browser, the following documentation details the procedures:

Was this documentation helpful?