The PHP Live! login screen, as a default, will display both the "Chat Operator" and the "Setup Admin" login window. Make sure you have clicked the proper tab you are trying to login as (Chat Operator or the Setup Admin).
If the login credentials are still not working, try the "forgot operator password" or the "forgot setup admin password" depending on the area you are trying to login as. The system will attempt to email the password reset URL to the email address of the chat operator or the Setup Admin. If the email does not seem to send or arrive to your mailbox:
- If you are trying to login as the "Chat Operator", contact the Setup Admin to reset your login credentials. The Setup Admin will need to login to the system and update your operator login information.
- If you are trying to login as the "Setup Admin", there are few methods to reset the login credentials. The following documentation will detail the procedures to reset the "Setup Admin" login credentials:
Reset the Setup Admin password
NOTE: It may be a good idea to also review the various login screen URLs of the PHP Live! system.