Features

Chat Features	Customizations	Setup Options	Report & Stats
Embed or Popup Chat Routing Types Transfer Chat Automatic Start Chat Canned Responses Shared Canned Responses Operator Initiated Chat Invite Automatic Chat Invite Max Chat Limit Waiting Queue Tag Chat Chat Session Rating Traffic Monitor Paste Clipboard File Upload Operator to Operator Chat Chat Transcripts Chat Timer	Custom Fields Pre-chat Form Show/Hide Profile Pictures Chat Themes Console Themes Upload Logo Upload Chat Icons Greeting Text Language Packs Chat End Message Chat Window Size Privacy & GDPR Offline or Busy Message Offline Redirect Department Specific HTML Code Chat Icon Show/Hide	Create Departments Department Options Department Groups Hidden Departments Automatic Offline Create Operators Operator Settings Assign Operator to Multiple Departments External URLs Temporary Setup Admins Monitor Operator Status View Active Chats SMTP Configuration Automatically Email Transcript to Multiple Sources	Overall Chat Rating Chat Accepted/Declined Chat Activity Timeline Operator Online/Offline History Average Chat Accept Time Average Chat Duration Website Traffic Data Missed Chats Stats Offline Message History

Marketing	Notifications	APIs & Integrations	Addons
ProAction Invite Campaign Click Tracking	Sound Alert Desktop Notification Console Blink Mobile Push Notification	GeoIP & Google Maps Online/Offline Status API JavaScript Custom Variable Chat Icon Callbacks WordPress & More	HTML Code Mapper Email Marketing Export Chat Transcripts Live QA

Automated Call to Action With ProAction Invite

	Automatically display a custom message when live chat is Online or Offline.
	Direct visitors to a promotional page or other webpages of interest.
	Customize the ProAction content with HTML to display a formatted call to action.
	Embed a video to display to the visitor.
	Create a custom form content via iFrame to gather important information.

ProAction Invite can be configured at the Setup Admin area:

Setup Admin > HTML Code > Proaction Invite

Resize The Chat Window

Customize the embed chat window size to match your website layout.

Window size customization can be configured at the Setup Admin area:

Setup Admin > Interface > Embed Chat - Logo Display and Size

Over a Dozen Chat Window Theme Choices