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Chat Features
Setup Options
Report & Stats
Embed or Popup Chat
Routing Types
Transfer Chat
Automatic Start Chat
Canned Responses
Shared Canned Responses
Operator Initiated Chat Invite
Automatic Chat Invite
Max Chat Limit
Waiting Queue
Tag Chat
Chat Session Rating
Traffic Monitor
Paste Clipboard
File Upload
Operator to Operator Chat
Chat Transcripts
Chat Timer
Custom Fields
Pre-chat Form Show/Hide
Profile Pictures
Chat Themes
Console Themes
Upload Logo
Upload Chat Icons
Greeting Text
Language Packs
Chat End Message
Chat Window Size
Privacy & GDPR
Offline or Busy Message
Offline Redirect
Department Specific HTML Code
Chat Icon Show/Hide
Create Departments
Department Options
Department Groups
Hidden Departments
Automatic Offline
Create Operators
Operator Settings
Assign Operator to Multiple Departments
External URLs
Temporary Setup Admins
Monitor Operator Status
View Active Chats
SMTP Configuration
Automatically Email Transcript to Multiple Sources
Overall Chat Rating
Chat Accepted/Declined
Chat Activity Timeline
Operator Online/Offline History
Average Chat Accept Time
Average Chat Duration
Website Traffic Data
Missed Chats Stats
Offline Message History
APIs & Integrations
ProAction Invite
Campaign Click Tracking
Sound Alert
Desktop Notification
Console Blink
Mobile Push Notification
GeoIP & Google Maps
Online/Offline Status API
JavaScript Custom Variable
Chat Icon Callbacks
WordPress & More
HTML Code Mapper
Email Marketing
Export Chat Transcripts
Live QA
Automated Call to Action With ProAction Invite
Automatically display a custom message when live chat is Online or Offline.
Direct visitors to a promotional page or other webpages of interest.
Customize the ProAction content with HTML to display a formatted call to action.
Embed a video to display to the visitor.
Create a custom form content via iFrame to gather important information.
ProAction Invite can be configured at the Setup Admin area:
Setup Admin > HTML Code > Proaction Invite
Resize The Chat Window
Customize the embed chat window size to match your website layout.
Window size customization can be configured at the Setup Admin area:
Setup Admin > Interface > Embed Chat - Logo Display and Size
Over a Dozen Chat Window Theme Choices
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