Web Based Live Chat
Just launch a web browser on any computer to begin providing live chat assistance.

Embed or popup chat window
Embed the chat window on your webpage or open a new window when the chat icon is clicked.

Waiting Queue
Place new chat requests in the "Waiting Queue" when department operators are chatting at their max concurrent chat sessions.

Tag chat
Categorize chats with tags (example: "important", "sales lead", "high interest"). Operators can "tag" a chat during a chat session.

Transfer chat
Transfer the chat and connect the visitor to an operator that can further assist with certain inquiries.

Operator profile picture
Customize the profile picture and profile picture visibility setting for each operator.

Party "is typing" indicator
Each party (visitor and operator) is notified when the other is typing a message.

Operator to operator chat
Operators can request chats with one another to relay messages internally.

Canned responses
Faster than typing, create canned responses for quick answers to frequently asked questions.

Chat request routing
Evenly distribute chat requests with round robin, defined order or simultaneous chat request routing.

Maximum concurrent chat limit
Set the maximum active chat session limit for each operator.

Chat request loop
Loop the chat request to online operators more then once.

Operator initiated chat
Operators can proactively send a chat request TO the visitor.

Automatic chat invitation
Automatically display a chat invitation based on certain criterias.

View active chats
As a setup admin, view active chat sessions in real-time.

Idle chat automatic disconnect
If a chat response is not sent within set minutes, automatically disconnect the chat.

Website traffic monitor
Monitor your website traffic to gather traffic trends and reports.

Visitor information
View refer URL, browser type, footprints and other visitor informations in real-time.

GeoIP Addon
View the country, city and the map location on Google Maps. FREE addon download at the client area.

Exclude IPs
Exclude internal or company IP from being counted towards the overall footprint report.

Upload company logo
Personalize the chat window with your company logo.

Upload online/offline chat icons
Upload custom online/offline chat icons to match your website look and feel.

Visitor chat window themes
Select from many included chat window themes to choose from.

Operator console window themes
Each operator can set their operator console window theme.

Chat window language pack
Visitor chat request window can be updated to display a language of your choice.

Language text
Update the chat request window text and the leave a message offline text

Operator profile picture
Customize the profile picture and profile picture visibility setting for each operator.

Social media links
Display your social media links within the visitor chat window.

Chat marquee messages
Display announcement messages to the visitor with chat footer marquee messages.

URL click tracking
Track the click through rates of URLs and ad campaigns. Operators will know if the visitor has arrived from the ad campaigns.

Department settings
Chat gretting, offline message, email settings and more, for each department.

Operator settings
Chat rating, view IPs, traffic monitor settings and more, for each operator.

Hidden departments
Tiered support with hidden departments. To learn more, view the documentation.

Assign an operator to multiple departments
One operator can manage and support multiple departments.

External URLs
Access an external URL within the operator chat console window. To learn more, view the documentation.

Automatic Department Offline
Automatically set a department to go OFFLINE at a specific time. This ensures a global department offline and operator logout.

Shared Canned Responses
Create canned responses that can be shared by all the operators assigned to the department.

Sound alerts
New chat requests and new chat response sound alerts.

Desktop notification
Receive a helpful popup notification box directly on your computer desktop.

Operator console window blink
Enable operator console window to blink for new chat requests and new chat responses.

Mobile SMS alert
Operators can receive mobile SMS alerts for new chat requests.

Mobile App (push notification)
Live chat on your mobile device (Android or iOS)

Chat session rating
Rate the level of chat assistance at the end of every chat session.

Chat accepted/declined stats
View reports showing performance trends and daily chat activities.

Hourly view of chat requests
View hourly total of the number of chat requests received.

Operator duration online
Tally the total duration the operator has been online with built-in automated timecards.

Footprint and refer URL
View the visitor page footprints and their refer URL.

Save Offline Messages
Offline messages (leave a message) are sent to the department email address and also are saved to the system.

Online/Offline status API
Obtain the online/offline status via an API URL. To learn more, view the documentation.

GeoIP information API
Obtain the GeoIP information of an IP address via an API URL. To learn more, view the documentation.

Custom variable integration
Integrate custom variables to be displayed on the operator console. To learn more, view the documentation.

Windows WinApp
Optional Windows application FREE download at the client area.

GeoIP and Google Maps Integration
View the country, city and the map location on Google Maps. FREE download at the client area.

SMTP
Send emails (transcripts, offline messages, etc) using an SMTP provider. FREE download at the client area.

Emoticons
Add additional expressiveness with emoticons of ecstatic, happy, thumbs up and more. FREE download at the client area.

Chat Icons
Browse our current selections of online/offline chat icon images. We are continuously adding more.

Operator Profile Avatar Icons
Browse our current selections of operator profile picture icon images. We are continuously adding more.