When the chat icon is clicked, open a chat window to a specific department based on the webpage URL.
Example Usage Scenario
- If a website contains two versions of the site (example: English and French), a URL pattern containing "/fr/" can be mapped to display the French support department.
- If there are multiple products, few selected product URLs can be mapped to a department for a specialized product support.
- Map specific URLs that may require targeted sales representatives to handle targeted responses.
- If a department is deleted and the website has the chat icon referencing the deleted department, map the entire website domain to display an existing department
Code Mapper addon can be accessed at the Setup Admin area.
Setup Admin > HTML Code > HTML Code Mapper