PHPLive! is a PHP and MySQL powered live chat software for websites. Chat with your website visitors and provide real-time customer service via live chat.
Self-Hosted or On Demand
We offer two types of live support chat solutions: Self-Hosted and On Demand. Self-Hosted live chat is a 100% standalone live chat software that can be installed on your PHP and MySQL enabled web server. With the On Demand live chat, simply signup, setup and go ONLINE!
"Super easy to use, setup and integrate with our website."
- James M.
Non-Profit Organization Management
Live Chat for
Commerce
Studies show that visitors who request website live chat assistance are three times more likely to make a purchase and have an average order value that is much higher.
Chatting with a customer is a valuable method to cross-sell and upsell complementary products and services.
Provide live chat assistance for your website visitors when their interest levels are the highest.
Switching customer service to a live chat platform can reduce operational costs. International visitors will also benefit with saving costs by requesting live chat instead of placing an international phone call.
Live Chat for
Education
Hybrid learning, which utilizes face-to-face teaching techniques with online aspects, including website live chat, is a rapidly growing sector in education.
Live chat can be an added convenience for students and their parents to acquire more information instantly.
To faculty members, multi-tasking with live chat is a breeze. Filing papers, accessing student information and making phone calls can be done simultaneously with live chat.
Live chat (texting) is a communication medium that is familiar to all generations.
Live Chat for
Agencies
For public entities such as non-profit organizations, government agencies, clubs and groups, website live chat encourages communication and public feedback.
Various avenues of contact is essential for a public organization. Live chat provides a method for visitors to interact, gather information and provide feedback in real-time.
Every live chat interaction is logged and archived for future reference, reporting or training purposes.
Live chat is a neutral environment to exchange and gather information and can also be a great medium for introduction.
Simple And Intuitive Live Chat Software
Pizza Hut, Golf Prince Edward Island and University of Richmond are few companies and organizations whom have successfully deployed PHPLive! as their live chat solution. Whether you are a small/mid size company or you work for a corporation with hundreds of employees, PHPLive! can help your business streamline customer service via live chat. Few or hundreds of chats per day, PHPLive! will deliver results.
Your Chats, Your Data, Your Privacy
The Self-Hosted option ensures you have full control of your chat data with complete control of data access privileges because the software is installed on your server with all data stored in your database. Own the software and own your data by installing PHPLive! on your server, accessed from your domain.
Simple and Intuitive Live Chat Software
Intuitive chat interface and easy to use live chat features will help you and your team members quickly get started with live chat deployment.
Low learning curve for your chat operators.
Simple chat interface.
Easy to setup and configure.
— Few of our clients —
Visit few of our clients to see how they have successfully implemented PHPLive! for their websites.
— Popular Features —
ProAction Invite
Display an automated call to action to chat, announce a promotional message or redirect the visitor to a URL.
ProAction Invites can be displayed to your website visitors when chat is online or offline, or both. Serve up text, link an image, embed a YouTube video or create your own content inside an iframe and embed the iframe inside the ProAction Invite. Fully automated with unlimited possibilities.
Custom Fields
Include additional fields on the chat request window to gather more information.
Include up to 3 additional custom fields and 1 drop down selection menu to the chat request window. The custom values will be visible to the operator and they are also saved to the chat transcripts.
Custom variables can also be sent to the chat request window using JavaScript. JavaScript custom variables will not be visible to the visitor but will be visible to the chat operator. Learn more.
Multiple Department Assignment
Create unlimited chat departments and assign an operator to multiple departments.
Each department can have their own chat icons, logo, text, theme and various other department options. Place a sales department chat icon on the sales page, place the billing chat icon on the billing page or place the chat icon that will display all the departments and allow the visitor to select the department.
Transfer Chat
Transfer the chat session to another department or to another operator.
An operator will be able to see all the operators that are currently online and be able to transfer the chat to a specific operator. There is also an option to transfer the chat to a department and let the system automatically route the chat to the operators that are assigned to the department.
Waiting Queue
Enable the department waiting queue to help balance operator chat load.
When the waiting queue is enabled, the system will automatically place new chat requests in the queue when the operator is chatting at their max chat limit. Each operator can have a different max chat limit and the system will check the max limit of every operator before placing the chat request in the queue.
Operator Group Chat
An operator can create a group chat with up to 5 additional operators in one chat session.
The ability to create a group chat can be enabled for each operator. If enabled, the operator can create an operator group chat with up to 5 additional operators in one chat session. Offline operators can also be included in the group chat for situations they may be joining a bit late.
Chat Whispers
A supervisor (another operator) can join a chat session and send whispers to the operator.
The ability for an operator to join an active session can be switched on or off for each operator. If enabled, the operator can view active chats and join the chat session to send whispers or can directly participate in the chat. Whispers can only be seen by the operators. Direct participation will send the message to both the visitor and the operator. Multiple operators can join a chat session.
Chat Themes
There are over a dozen chat window theme choices for the visitor chat and the operator chat console.
Select from over a dozen themes for each of your chat departments. Chat operators can also select a theme for their operator chat console. Chose a theme that best fits your website layout and design.
Create custom themes to match your website layout. Editing a CSS file and updating images are all that is required. Click here for more information.
Operator Message Board
A central message board is available to all operators to exchange ideas, chit-chat or ask for information.
"Awesome chat solution"
James M. (CIO) Non-Profit Organization Management
"Easy to Use"
They really listen to feature requests and will talk through ideas with you, not just reply with a stuffy automated response. They're also very quick/frequent with their software updates.
5/5
- Megan R.
"Glad I made this choice"
The functionality is a plus, the ease of use definitely a triple plus. The support is great always responsive and personable. Been with the company for years and never regretted it.
5/5
- Darryl R.
"Awesome Chat Solution"
Super easy to use, setup and integrate with our website. No bloat! The folks at phplive are always working to improve their product. Their customer service is the best.
5/5
- James M.
Which live chat solution is best for you?
Self-Hosted Live Chat
Enjoy the benefits of installing live chat on your server, accessed from your domain and data stored securely and privately in your database. Conform to your data regulations and data privacy policies with complete data access privileges.
starts at one time
On Demand Live Chat
A server is not required. Simply signup, setup and go online! Your system is upgraded automatically.. We'll handle all the technial issues and system maintenance. Hassle free live chat solution with all the features and addons enabled.
starts at $9 /month
Integrate PHPLive! With
Most website visitors prefer live chat over phone or email.
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