As a general good practice, the live chat icon should be noticeable within seconds after loading the website.  Statistics have shown that having live chat capability can increase your website sales by nearly 29% (statistics from 2011).  Thus, immediate visibility of the live chat icon is crucial in building consumer confidence.

Deploying a live chat solution is the easiest part.  Website owners often expect immediate chat results after deploying the solution.  There are many simple elements to help maximize the live chat response.  It starts with the live chat icon placement and the live chat icon image.

To read the complete article, please visit the Live Chat Icon Tips.