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Automatic chat invitation configuration

Automatic chat invitation will display a chat invite image to the visitor after certain criteria are met:

  • total number of page views
  • total duration on a page

 

Once the automatic chat invitation has been configured, no further action is required.  When an operator is online, the system will automatically process the invite settings and display the invitation image to the website visitor.

 

To configure the automatic chat invitation you'll want to do the following:

  1. Login to your PHP Live! setup area
  2. Click the "HTML Code" top menu
  3. From the "HTML Code" area, click the "Automatic Initiate Chat" sub menu
  4. Configure the values and submit
  5. Done!

 

Understanding the Chat Invitation Reset

 

You'll want to have an idea of how the chat invitation reset is processed.  For example, say you have set the reset to 3 days.  Once the chat invitation has been displayed to the visitor, the next display will be in 3 days.  This is straight forward.  But, anytime the visitor requests chat assistance (not an automated invite), it resets the chat invitation again.  Thus, if the chat invite was displayed on day 1, the visitor requests support on day 2, the next chat invitation will be on day 5.  The system is setup this way so that if the visitor requests chat assistance, a scheduled chat invite won't be displayed during a middle of a chat session.

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