Note to 3.x clients: 4.x will need to be a new installation because of an entire software rewrite.  Due to the technology trends, a rewrite of the software was needed.

Important Notes about bulk FTP upload

Some FTP programs may skip or partially FTP some files during bulk FTP.  Though it is rare, if you receive errors on your PHP Live! system after upgrading or if pages seem to not load entirely, you may want to upload the files again.  To ensure there is not a redundant FTP process, we recommend using FileZilla FTP Program as we use this program and it has been always reliable.

Important Notes about FTP Settings for Directories

Also, some FTP programs may have a setting to "override" an empty directory rather than "merge" or "skip" the empty directory.  You'll want to set the setting to "merge" or "skip" so that the newly downloaded empty phplive/web/ directory does not replace your current web/ directory containing the configuration files.  Most FTP programs should have "merge" or "skip" by default.  If the setting cannot be located, remove the NEWLY downloaded empty phplive/web/ directory before you FTP the downloaded files to the server.  This will ensure the configuration reset issue will not happen.

The upgrade of PHP Live! requires replacing your current PHP Live! files to that of the newly downloaded PHP Live! files.  Before you start, please note the following possible issues to streamline the process.

Upgrade

1. Login to the client area->Downloads and download the PHP Live! package to your computer.
2. Unzip the downloaded file and extract the entire phplive/ folder to your computer.
3. Open an FTP connection to your web server.
4. Change directory to where the PHP Live! system is located (the location of the phplive/ folder on your server).
5. FTP the entire phplive/ folder located on your computer to the above directory.
6. If asked to "override" or "replace", choose "yes" to override ALL previous files.
7. When the FTP files have been uploaded, the upgrade of files have been completed.
8. To finalize the upgrade process, access your PHP Live! setup area to begin the auto patch.  (example: www.YourSite.com/phplive/setup)
9. Done!

NOTE: After an upgrade, it is recommended that all operators do the following:

1. Login to the operator area and launch the operator console.
2. While holding thekey down, reload the operator console window.  The shift reload will update the browser cache to the latest updated files.  This will avoid possible errors and issues due to outdated cache files.
3. Done!