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total topics: 687 • total posts: 2263 • total views: 46545
 
Title
Message (snapshot)
Poster
Created
 
Hi, The upgrade to the latest version (currently v.4.4.96) is to ensure that any known issues are p...
support
May 21, 2015 (1:31:11 pm)
 
I double checked, the operator IS assigned to the department. We are on v.4.4.4, but this feature s...
Disted
May 21, 2015 (1:17:23 pm)
 
Hi, It seems as if the operator is not assigned to the department or perhaps something else. If th...
support
May 21, 2015 (1:09:08 pm)
 
I see this option when I edit the department: Share Transcripts Select whether chat transcripts ar...
Disted
May 21, 2015 (1:00:40 pm)
 
Hi, For the chat transcript share setting, you'll want to access the Setup->Departments area. Edit...
support
May 21, 2015 (12:54:11 pm)
 
Hi, Canned responses created at the Setup->Departments area is accessible by all operators of that ...
support
May 21, 2015 (12:49:27 pm)
 
Is there a way to set up a new operator so she can read the transcripts of previous chats? The mana...
Disted
May 21, 2015 (12:04:45 pm)
 
Hello, I just created a new operator and assigned her to a department. That department has one cann...
Disted
May 21, 2015 (12:02:58 pm)
 
To set the email field as optional, here is what you'll want to do: 1. Login to your PHP Live! setu...
support
May 14, 2015 (6:32:39 pm)
 
Thank you for PHPLive! Is there a setting to make requirements of providing email field optional? C...
counselnow
May 14, 2015 (2:47:57 pm)
 
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