Live Chat Features
Web Based Live Chat
Just launch a web browser on any computer to begin providing live chat assistance.
Embed or popup chat window popular
Embed the chat window on your webpage or open a new window when the chat icon is clicked.
Transfer chat
Transfer the chat and connect the visitor to an operator that can further assist with certain inquiries.
Party "is typing" indicator
Each party (visitor and operator) is notified when the other is typing a message.
Operator to operator chat
Operators can request chats with one another to relay messages internally.
Canned responses
Faster than typing, create canned responses for quick answers to frequently asked questions.
Chat request routing
Evenly distribute chat requests with round robin or defined order.
Simultaneous chat request routing
All operators receive the chat request at the same time.
Maximum concurrent chat limit
Set the maximum concurrent chat limit for each operator.
Chat request loop
Loop the chat request to online operators more then once.
Operator initiated chat
Display a chat invitation image to the visitor and lend assistance, proactively.
Automatic chat invitation popular
Automatically invite visitors to chat based on certain criterias.
View active chats
As a setup admin, view active chat session transcripts in real-time.
Traffic Monitor
Website traffic monitor
Monitor your website traffic throughout the day to gather traffic trends and reports.
Visitor information
View refer URL, browser type, footprints and other visitor informations in real-time.
GeoIP Addon
View the country, city and the map location on Google Maps. Addon FREE to download at the client area.
Customizations
Upload company logo
Personalize the chat window with your company logo.
Upload online/offline chat icons
Upload custom online/offline chat icons to match your website look and feel.
Visitor Chat Window Themes
Select from many chat window themes to choose from.
Operator Console Window Themes popular
Each operator can set their operator console window theme.
Chat window language pack
Chat request window can be updated to display a language of your choice.
Marketing Tools
Social media profiles
Display social profile links within the visitor chat window.
Chat marquee messages
Display announcement messages to the visitor with chat footer marquee messages.
URL click tracking
Track the click through rates of URLs and ad campaigns.
Setup Options
Department settings
Chat gretting, offline message, email settings and more, for each department.
Operator settings
Chat rating, view IPs, traffic monitor settings and more, for each operator.
Hidden departments
Tiered support with hidden departments. To learn more, view the documentation.
Assign an operator to multiple departments popular
One operator can manage and support multiple departments.
External URLs
Access a URL within the operator chat console window. To learn more, view the documentation.
Notifications
Sound alerts
New chat requests and new chat response sound alerts.
Desktop notification
Receive a helpful popup notification box directly on your computer desktop.
Mobile SMS alert
New chat request mobile SMS alert.
Reports & Stats
Chat session rating
Rate the level of chat assistance at the end of every chat session.
Chat accepted/declined stats
View reports showing performance trends and daily chat activities.
Operator duration online
Track the total duration the operator has been online with built-in automated timecards.
Footprint and refer URL
Track the visitor page views, footprint data and the refer URL.
Save Offline Messages
Offline messages (leave a message) are saved for tracking and reference.
APIs & Integrations
Online/Offline status API
To learn more, view the documentation.
GeoIP information API
To learn more, view the documentation.
Reference the JavaScript open chat function
To learn more, view the documentation.
Custom variable integration
To learn more, view the documentation.
Facebook integration
Integrate PHP Live! with Facebook. To learn more, view the documentation.
WordPress integration
To learn more, visit the plugin page.
Addons & Extras
Windows WinApp
Optional Windows application FREE to download at the client area.
  • Minimize PHP Live! to the system tray
  • System tray new request popup notification
  • Visitor counter when WinApp is minimized
  • Auto launch of PHP Live! when Windows reboots
GeoIP and Google Maps Integration
View the country, city and the map location on Google Maps. Addon FREE to download at the client area.
SMTP
Send emails (transcripts, offline messages, etc) using an SMTP provider. Addon FREE to download at the client area.
Chat Icons
Browse our current selections of online/offline chat icon images. We are continuously adding more.
 
These are just some of the key features. Setup all the features with your 10 day trial.
Software download is not required. Simply launch a web browser and begin providing live chat assistance!