Online operators can request chats with one another directly from the operator console. This is great during operator training or relaying messages internally.

Transfer the chat from department to department and connect the visitor to an operator that can better assist with certain questions or inquiries.

With PHP Live!, each party (visitor and operator) is notified when the other is typing a message to gauge chat activity and to anticipate responses.

Initiate chat with your visitors. With a click, you can display a chat invitation window on visitor's browser window and immediately provide assistance.

Configure the automatic initiate chat settings to display a chat invitation to the visitor when certain criteria are met (duration on a page and/or number of page views).

Set the global chat logo for all departments or upload a logo for each department. PHP Live! includes an option to generate and HTML code for all departments or a specific department with their own logo.

Upload global chat icons for all departments or upload different chat icons for each department. PHP Live! includes an option to generate and HTML code for all departments or a specific department with their own chat icons.

Set the visitor chat window theme to integrate the look and feel of your website. PHP Live! currently includes 7 themes to choose from with more themes being added regularly.

Each operator can set their operator console theme of their choice. Changing the console theme does not affect the visitor chat window theme.

Set visitor chat window language by choosing from the bundled language packs. You can also create your own language pack and update the text for your needs (Download Solution).

On the visitor chat request window, enable or disable the email requirement before starting a live chat support session. Some websites may prefer to have the email field as a requirement prior to starting a chat session while other sites wish to remove the email requirement.

Integrate custom variables to be displayed on the operator console. Pass along the "Login" variable, "Ticket #", or other variables you may have set for the visitor. Check out the, pre-populate visitor information documentation for more info.

When a new chat request is made, the operator will be notified by a sound alert. Choose from various sounds that are included with the PHP Live! system.

For times when sound is switched off, receive visual indication of a new chat request with blinking operator console. This is switched on automatically when the sound on the PHP Live! is switched off.

Switch on the Desktop Notification and receive a helpful popup alert directly on your desktop. Even when the computer sound is turned off or the web browser minimized, the desktop notification alert will display a popup box on your computer screen. Desktop notification is a new browser technology that is available for Google Chrome and Firefox. We hope this feature will be a standard for all browsers in the near future.

Need to be away from the computer for a minute to file papers or to send a fax? Switch on the SMS alert and receive new chat request notification to your mobile.

Hidden departments can only be accessed by methods of chat transfer from an operator to the hidden department. Allow management and second tier support reps to efficiently do their tasks while being readily available to visitors that may require a refined level of assistance.

Assign an operator to multiple departments to expand the support level without additional resources. Create several departments that can be managed by several operators or just one.

Operators can store canned messages and responses for fast retrieval during a chat session.

Store canned messages and responses for each department. All operators of the same department will have access to the department canned messages and responses.

Define the order in which the chat request should cycle through the available online operators.

Set the routing method for new chat requests. You can choose from a defined set order or round-robin style (the operator that has not accepted a chat the longest will receive the current chat request).

Various settings such as "traffic monitor", "operator to operator chat", "SMS integration" can be switched on or off for each operator.

View your website traffic in real-time with important information about the visitor, such as duration on the site, ip address, page currently viewing, refer URL, GeoIP location, past transcripts and more.

The chat icon status image can dynamically change without the visitor having to refresh or browse to another webpage. This option is off by default and can be switched on at the PHP Live! setup area.

External URLs allow operators to easily access a webpage directly from the operator console. This could be "Client Search", "Trial Accounts", "Company Directory", "Twitter Feed" or other useful URLs. The URLs will appear on the operator console footer menu and will load the URL page inside the operator console window without having to switch to a new browser window.

To assist with website or application integration, developer APIs can quickly fetch data from the PHP Live! system. (chat availability status and GeoIP information of an IP address)

Monitor the operator online/offline status in real-time and view the total duration of operator online activity for each day and month.

Gauge the performance level of each operator with chat session rating system. After each support session, visitors will have an option to rate the operator performance level.

View comprehensive reports of the total number of chat requests, the number of chats accepted or declined by each operator and department, daily or monthly report view.

Chat transcripts are saved to the system for reference and training purposes and can be viewed at anytime. Past chat transcripts can also be sent to an email address directly from the PHP Live! system.

Pages that have the PHP Live! HTML code will track the visitor page views and visitor footprint data. This information can be viewed in real-time within the setup area and the operator console.

Showcase your company's social media presence directly on the visitor chat window for convenient access. Visitors will be able to view your company profiles and gather more information with a single click from the chat window.

Announcement messages can be displayed on the visitor chat window footer. The messages will be visible to the visitor for the entire chat session and are cycled every 10 seconds. (example: "Free shipping today!")

Track URL clicks for your ad campaign or other marketing avenues. View the click reports for each day and month and identify visitors whom have arrived to your website from the click tracking sources.

FREE GeoIP and Google Maps integration addon enables geo location of visitor's IP address. View visitor's country, city and the location on Google Maps.

PHP Live! is 100% web based, but some clients prefer a Windows application. WinApp addon is a FREE installable software with few extra features: minimize to the system tray, start of WinApp during reboot and system tray new request popup alert.