Live Chat Features Web Based Live Chat Just launch a web browser on any computer to begin providing live chat assistance. Transfer chat Transfer the chat and connect the visitor to an operator that can further assist with certain inquiries. Party "is typing" indicator Each party (visitor and operator) is notified when the other is typing a message. Operator to operator chat Operators can request chats with one another to relay messages internally. Canned responses Faster than typing, create canned responses for quick answers to frequently asked questions. Chat request routing Evenly distribute chat requests with round robin or defined order. Simultaneous chat request routing All operators receive the chat request at the same time. Chat request loop Loop the chat request to online operators more then once. Operator initiated chat Display a chat invitation image to the visitor and lend assistance, proactively. Automatic chat invitation popular Automatically invite visitors to chat based on certain criterias. View active chats As a setup admin, view active chat session transcripts in real-time.

Traffic Monitor Website traffic monitor Monitor your website traffic throughout the day to gather traffic trends and reports. Visitor information View refer URL, browser type, footprints and other visitor informations in real-time. GeoIP Addon View the country, city and the map location on Google Maps. Addon FREE to download at the client area.

Customizations Upload company logo Personalize the chat window with your company logo. Upload online/offline chat icons Upload custom online/offline chat icons to match your website look and feel. Visitor Chat Window Themes Select from many chat window themes to choose from. Operator Console Window Themes popular Each operator can set their operator console window theme. Chat window language pack Chat request window can be updated to display a language of your choice.

Marketing Tools Social media profiles Display social profile links within the visitor chat window. Chat marquee messages Display announcement messages to the visitor with chat footer marquee messages. URL click tracking Track the click through rates of URLs and ad campaigns.

Setup Options Department settings Chat gretting, offline message, email settings and more, for each department. Operator settings Chat rating, view IPs, traffic monitor settings and more, for each operator. Hidden departments Tiered support with hidden departments. To learn more, view the documentation. Assign an operator to multiple departments popular One operator can manage and support multiple departments. External URLs Access a URL within the operator chat console window. To learn more, view the documentation.

Notifications Sound alerts New chat requests and new chat response sound alerts. Desktop notification Receive a helpful popup notification box directly on your computer desktop. Mobile SMS alert New chat request mobile SMS alert.

Reports & Stats Chat session rating Rate the level of chat assistance at the end of every chat session. Chat accepted/declined stats View reports showing performance trends and daily chat activities. Operator duration online Track the total duration the operator has been online with built-in automated timecards. Footprint and refer URL Track the visitor page views, footprint data and the refer URL. Save Offline Messages Offline messages (leave a message) are saved for tracking and reference.

APIs & Integrations Online/Offline status API To learn more, view the documentation. GeoIP information API To learn more, view the documentation. Reference the JavaScript open chat function To learn more, view the documentation. Custom variable integration To learn more, view the documentation. Facebook integration Integrate PHP Live! with Facebook. To learn more, view the documentation. WordPress integration To learn more, visit the plugin page.

Addons & Extras Windows WinApp Optional Windows application FREE to download at the client area. Minimize PHP Live! to the system tray System tray new request popup notification Visitor counter when WinApp is minimized Auto launch of PHP Live! when Windows reboots GeoIP and Google Maps Integration View the country, city and the map location on Google Maps. Addon FREE to download at the client area. SMTP Send emails (transcripts, offline messages, etc) using an SMTP provider. Addon FREE to download at the client area. Chat Icons Browse our current selections of online/offline chat icon images. We are continuously adding more.