Live Chat for eCommerce
Studies show that visitors who request website live chat assistance are three times more likely to make a purchase and have an average order value that is 35% higher.
Chatting live with a customer is a valuable method to cross-sell and upsell complementary products and services.
Provide live support assistance for your website visitors when their interest levels are the highest.
Shifting customer service from telephone to live chat can reduce operational costs significantly. Visitors will also benefit with saving costs by requesting live support chat instead of placing a phone call.
Live Chat for Education
Hybrid learning, which utilizes face-to-face teaching techniques with online aspects, including website live chat, is a rapidly growing sector in education.
Live chat can be an added convenience for students and their parents to acquire more information instantly.
To faculty members, multi-tasking with live chat is a breeze. Filing papers, accessing student information and making phone calls can be done simultaneously with live chat.
Live chat (texting) is a communication medium that is familiar to all generations.
Live Chat for Organizations
For public entities such as non-profit organizations, government agencies, clubs and groups, website live chat encourages communication and public feedback.
Various avenues of contact is essential for a public organization. Live chat provides a method for visitors to interact, gather information and provide feedback in real-time.
Every live chat interaction is logged and archived for future reference, reporting or training purposes.
Live chat is a neutral environment to exchange and gather information and can also be a great medium for introduction.